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FAQ (Frequently Asked Questions)

How is billing handled if my injury is from an auto accident or worker’s compensation?

When we handle billing for an auto accident or worker’s compensation injury, we will bill one primary insurance source. To process your claim correctly, please provide the claim number at the time of your visit. Please note that you will be responsible for any charges not covered by the primary insurance.

What if I forgot to bring my insurance card when I come to a Visit?

If you don’t have your insurance card or information when you come into Vitality Urgent Care, you may use our Self-Pay Program and pay for your care. If you provide us with your insurance information within 48 hours, we will process a refund for any balance owed to you after your insurance has paid. However, you may be responsive for additional fees if your insurance determines higher responsibility then our affordable self pay pricing.

Updated: 8.1.24

How does insurance and billing work at Vitality Urgent Care?

Vitality Urgent Care accepts most commercial insurance plans, Medicaid (State Insurance), and Medicare, facilitating access to our urgent medical care services for a broad spectrum of patients. We aim for a straightforward billing process and clear communication about insurance coverage. For patients without insurance, we provide care at competitive prices, ensuring access to essential medical services. Transparent pricing and a variety of payment options, including cash, debit, and credit cards, are available to accommodate all patients. For more information on billing, insurance, or pricing, please reach out to us directly.

Insurance info and self-pay pricing

How can I pay for my visit if I don’t have insurance?

Vitality Urgent Care offers competitive pricing for our services to ensure that all patients have access to urgent medical care, regardless of insurance status. Payment in full is due at the time of service. We accept various forms of payment, including cash, debit, and credit cards. Please contact our clinic directly for more information on pricing and payment options.

Insurance info and self-pay pricing

Can children receive medical attention at Vitality Urgent Care?

Yes, we provide pediatric care for children of all ages. Our medical staff is trained to address the unique healthcare needs of pediatric patients, offering compassionate and immediate medical attention for your child in a welcoming environment.

What types of urgent medical care services do you provide?

Vitality Urgent Care offers a variety of urgent medical care services, including but not limited to, treatment for acute illnesses, injuries, pediatric care for children, physicals, DOT CDL medical cards and other occupational health services. We also provide advanced diagnostic services, such as laboratory tests and digital radiology, to support our comprehensive care approach.

Do I need to make an appointment for urgent care visit?

We are a walk-in clinic and no appointments are necessary for urgent care visits . Patients are seen on a walk-in basis. However, you may reserve you place on-line for expediated services.